![]() ![]() this was a clean install and there was little he could do. Wanting to see what he was up to and knowing that I was going to wipe my hard drive and reinstall Windows 10 after the phone call anyway after sensing that he was up to no good, I let him install LogMeIn123 and remote connect to my PC for him to "demonstrate" exactly what was wrong with my PC. He ignored my requests to provide me with a valid license key for the Reimage Repair I purchased previously. I explained that I very recently wiped my drive, reinstalled a fresh Windows 10, had scanned the hard drive with anti-virus after installing Windows 10, and was merely reinstalling Reimage Repair. I also heard much background noise wherein others like Emmanuel were talking to customers. I sensed right away that he was using social engineering techniques wanting to know about my PC technical skills and explaining how intrusive malware can be. Emmanuel answered the phone and agreed to help me with providing a valid license key. After unsuccessfully attempting to enter the emailed license key three times, I called Reimage Repair's number (88) displayed at the top of their program. The program stated that my license key was invalid and instructed me to send an email requesting a license key. I reinstalled Reimage Repair (it was the third app I installed) and since I owned a license, tried to enter my purchased license key. Then, a week ago, ransomware () hit my PC, forcing me to wipe my boot drive, reinstall a purchased copy of Windows 10, scan my hard drive with anti-virus, and began to reinstall all my apps. Several months ago, I tried the Reimage Repair and then purchased it to fix my "problems." After the fix, the PC seemed to work much better so I was initially satisfied. ![]()
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